We talk a lot about creating trust, psychological safety, and cohesion to make teamwork most effective.

This research however indicates that managing tensions that occur naturally within top teams, such as 

  • Risk vs. results
  • External vs. internal pull, and
  • Top-down vs. bottom-up innovation

is actually more important than seeking cohesion.

What should leaders do to deal with these tensions?

  • Reframe tension and dialogue openly
  • Keep the customer front and center
  • Hold the team accountable for fostering innovation.


Enjoy the read -- and your daily tensions!