When coaching executives, sooner or later we will deal with managing conflict. No workplace (and no home) is free from conflict. Managing conflicts effectively is a key leadership skill.

I often start with the underlying needs of the conflict: 

  • Below the surface, what do you really want?
  • What does the other person need?
  • Do you just want to be right ,or are you open to other perspectives?

The Harvard Business Article below gives some great advice on having difficult conversations. E.g. how genuine respect, vulnerability, and a desire to learn is a fantastic start to resolve conflicts.