In "The Five Dysfunctions of a Team", Patrick Lencioni states that teams need trust, constructive conflict, commitment, accountability, and attention to results in order to be highly effective. Trust is the foundation of it all.
Trust here does not mean "I trust you that you get the job done." It's more about the human side: we all have weaknesses, and I trust that you are not abusing my vulnerability. Consequently, teams who trust one another "admit their mistakes, their weaknesses, and their concerns without fear or reprisal." (Which in turn enables them for the next stage: having constructive conflicts.) Most teams I work with struggle one way or another with trust.
So if trust is so important, how can you build it in your organization?
- You can start with simple disclosure exercises: have people share personal stories during your next off-site retreat.
- Or let them do a personality assessment like the MBTI® and share their results.
- If they are more "advanced" go through a 360 Degree Feedback with them and have them disclose their strengths and weaknesses.
If you would like a personal consultation on how you can build trust in your organization, contact me now: http://www.vivocoaching.com/contact/
Five Obvious Signs Someone Has True Leadership Ability (Ask Any Employee) (...) 4. They build trust that leads to business outcomes Let's face it, if you are considering developing leaders, trust is a pillar your company's leadership should stand on. In his book The Speed of Trust, Stephen M.R. Covey highlights leadership trusting behaviors that are culturally ingrained in the structures of some great companies known for high employee engagement, including Whole Foods, Campbell Soup, and Semco. Among those trusted behaviors are: • Practicing accountability • Creating transparency • Confronting reality • Clarifying expectations • Listening first This is how their leadership teams and employees interact day-to-day. Imagine the possibilities of leveraging such behaviors to increase trust across the board. Employee performance ratings go up, and as a result, your customers will notice a difference.